A Quality Improvement Plan (QIP) is a formal blueprint that outlines how a healthcare organization will meet their quality improvement goals. Through the development of a QIP, organizations demonstrate a public commitment to improving the quality of care they provide. North Lambton Community Health Centre (NLCHC) has embraced a culture of quality improvement and the continual learning that it brings. Our annual QIPs include specific targets and actions that help us move towards improved client care and experience.
A Snapshot of Planned Improvement Initiatives
Timely Access to Care
According to client survey results, our same day/next day appointment access has increased by approximately 10% since the previous year. Timely access is important to the NLCHC and we continually strive to improve. This year, we plan to maximize the skills-sets of our nursing staff and develop the processes needed to have nurses see people for certain visit types that are within their scope of care. We also plan to examine schedule options that will increase availability of same-day appointments.
This year, we plan to use technology to improve client experience. To work towards this goal, we will utilize self-check-in kiosks to increase client participation in care. We will also use digital display screens in our waiting rooms to engage and inform clients about various self-management opportunities.
Safe and Effective Care
After completing a comprehensive chart audit review, we will develop an action plan based on the identified recommendations to improve documentation of opioid-related visits and adherence to best practices. We will also increase the number of providers who have completed training on the palliative approach to care to ensure relevant individuals have their palliative care needs assessed using a comprehensive and holistic approach.
For more information, please contact:
Leah Willemse, Quality & Chronic Disease Team Lead