North Lambton Community Health Centre

West Lambton Site

Client Survey Results 2008 – 2009

Access

100% of clients were Very Happy with the how long it takes to get an appointment

96% of clients are Very Happy with the location and accessibility of health promotion programming

Quality

100% were Very Happy with the care and concern expressed by MD/NPs and RNs

81% of clients are Very Happy with the quality of the health promotion programs

72% have made lifestyle changes

North Lambton Community Health Centre

Forest / Kettle Point Sites

Client Survey Results 2008 – 2009

Access

69% of clients were Very Happy with the Same Day Urgent Care appointment

83% were Very Happy with the amount of time it takes to be seen for an urgent issue, even though they did not access Same Day Urgent Care

Quality

99% were Very Happy with the care and concern expressed by MD / NPs and RNs

98% agreed that Health Care Providers help them take care of their chronic conditions

98% are very satisfied with the quality of Health Promotion programs provided

100% agreed they are very satisfied with the opportunity to provide input into health promotion programming

83% have made lifestyle changes because of their attendance at programs